Business Process Library Q Business Process Management

Login ID Reset Process/Individual application, Forgot password

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Login ID individual reset
Login ID individual reset

Reissue process of login ID for an information system


Summary of the Process Model

  • To reset login ID password for an information system, dealing mainly with forgot password.
  • Authority to make applications is limited to the general manager.
  • The information systems division makes sure that issued password is changed by the user.


People in Charge of the Process (Participants)

  • A general manager (managers (group))
  • Information systems division (group)

Process Owner

General manager of the information systems division

Possible Risks

  • Identity theft: leakage of the employee list which is personally identifiable information
  • ID distribution delay: taking time for login ID distribution
  • Unauthorized use of an ID: login ID does not arrive at the recipient, and a third party illegally uses it.
  • Reset by spoofing: a third party requests for reset. (Reset operation is recorded).


Input/output in each activity (visibility)
Data Type Condition M1 I1 M2 I2
ID requested to resettext type NN RW R R R
Name of the reset ID usertext type NN RW R R R
E-mail address of the reset ID useremail address typeNNRWR R R
Phone number of the reset ID usertext typeNNRWR R R
Summarized reasons for resettext typeNNRWR R R
Remarks at issue operation by the information systemstext area - - RW R R
Reset passwordtext type - - RW R R
Remarks at handing completiontext area- - - RW R
Remarks at confirmation of changing reset passwordtext area - - - - RW
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