Business Process Library Q Business Process Management

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The idea how to go ahead with improvements and restructuring of our business with maintaining motivation of members.



Fair Process is a title of a thesis presented in 1997 by Dr. W.Chan Kim who would publish 'Blue Ocean Strategy'.

It is an idea that there are some problems in business processes executed in secret.

On 'such sweeping change as a lot of existing business processes are done away with'(a process of a process of a business improvement), it is strongly possible that a bad effect with processes executed in secret becomes bigger than we expect.

Although, needless to say, it may be important that a process of a process of a business improvement is carried out resolutely with a conviction, the improvement which causes decreasing a motivation of members is meaningless.

Fair Process is an idea that a manager should make a decision by asking for members' idea and explain a reason why the decision is made and make a new purpose clear.

The Three Principles


Engagement means asking for ideas of members in a decision.Especially, the individual's idea arrangement and the knowledge arrangement as the group are achieved by recommending the dissenting opinion.


Explanation means explaining reason why the final decision is made. It is often occurred that only the content finally decided is explained.

Expectation Clarity

Expectation Clarity means making targets and milestones clear.
The Three Principles of Fair Process
The Three Principles of Fair Process

Misunderstanding of Fair Process

Written in the thesis, fair process is not decision by consensus. Manager's decision should be made by not an achievement of consensus but a good idea.

Relationship with BPM

The idea 'Fair Process' is important to success of BPM carried out with raising employee's motivation.

BPM brings continuous improvement of business processes. Because success of BPM needs participation of each employee, in a process of business improvement, it is expected that employees are leaded to participate in BPM positively through raising employee's motivation applying 'Engagement', 'Explanation' and 'Expectation Clarity'.

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General nouns | Proper nouns | General-purpose business process | Core business process | Business process for support administration
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