Business Process Library Q Business Process Management

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In the field of BPM, a Process is a group or a series of "Tasks as units of the business processing."


What is a Process? (Overview of a Process)

Image of a Process
Image of a Process

A Process signifies a procedure or a route, and is used widely in a number of fields; for instance "Business Process" in management engineering, or "Software Development Process" in software engineering. In activities of Business Process Management (BPM), a Process (Business Process) is treated as a collection of "Tasks as units of the business processing." Also, in many cases, it is used with the meaning of multiple Task group which procedure is fixed by looking into the order.

In BPMN, a process is defined as one form of activities (business executed in companies and organizations). That is, an "atomic activity" (*) is called a task, and a "non-atomic activity" (compound activity) is called a process or a Sub-Process.

(*)Unit of business process that cannot be divided any more

Definition of a Process

Concept of BPM Model
Concept of BPM Model

Although various techniques are possible for defining a process, the components are often conceptually demonstrated by 3 items below. The description of a process is called a Process Model. In Business Process Management (BPM) activities, management of Process Models may be the most important theme.

  • Flow Model: what type of tasks, what type of procedures, when executed
  • Organization Model: who executes each task?
  • Data Model: what is input/output of each task?

Types of Processes

It is possible to classify according to concrete types of business, to forms of Process Diagrams, to structures of Data Models.

Workflow Pattern exists as a method to sort according to partial or entire process diagram, while "Process Classification Framework (PCF)" of APQC exists as a framework to classify based on concrete types of business.

  1. Vision/Process to settle strategy
  2. Product/Process to design or develop service
  3. Product/Process to sell service
  4. Product/Process to deliver service
  5. Process to manage customer service
  6. Process to develop or manage human capital
  7. Process to manage information technology
  8. Process to manage financial resource
  9. Process to obtain, construct, manage fixed assets
  10. Process to manage environmental safety hygiene
  11. Process to manage relation to the outside
  12. Process to manage knowledge, improvement, change

Processes in a Wide Sense

When saying simply a process, various examples can be considered. An effort is often necessary to explicitly specify the meaning.

"Steps of business (including "flow")" (see "Process Model")
"It is necessary to drastically review the process, and to increase effectiveness of business."
"Flow of business" (see "Process Diagram")
"I want to examine concurrent processing making around processes with no split."
"Matter to deal with business" (see "Process Diagram")
"Let's annul the process that stagnates." "It is necessary to always observe the process."

Related Articles

column What have caused mislabeling of food, people or processes?
Not only window-dressing financial statements, but also mislabeling of food, false contract, fabricated quake-resistance etc., various camouflages have come to be social problems. As for those results, humans such as the criminals etc. are subject of punishment. However, on the other hand, the process itself, where camouflages are executed, must have been evil. Are people wrong? Are processes wrong? Or Are people, who made the processes, wrong? Anyway, it is necessary to make effort from the viewpoint of risk control toward decrease of processes that let camouflages be executed.

--Nana November, 18 (Tue) 11:37 (UTC)

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Workflow Sample:Hints on Defining Workflows for Business Analysts and Managers.

General nouns | Proper nouns | General-purpose business process | Core business process | Business process for support administration
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