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Cisco SMARTnet Introduction

Cisco SMARTnet is a servicing contract to cover Cisco hardware and computer software. It is offered by Cisco, but generally marketed by an authorised Cisco Reseller. Usually the contract period lasts for a single yr but Cisco will give discount rates for more time contracts.

Do you need it?

Most Cisco products operate the Cisco IOS working method, which can be continually being up to date and upgraded, you can find only two (lawful) ways of acquiring the updates towards the IOS software package, a single is always to acquire it every single time it modifications, the next would be to take out a SMARTnet agreement for your solution and down load every one of the updates for it as they are launched.

Cover Details for Cisco Hardware

Groups

Presently every product of Cisco hardware is assigned a class number from 1 via to eighteen, the higher the class the greater the price of the quilt. So an 800 series router would be class one, plus a 3620 would be class seven. However this pricing structure was invented before the arrival of Cisco 'phones and despite the fact that these should be classification 0.2 there's no these kinds of group so they drop in to category 1 router price assortment.

Software program Only or Hardware and Computer software Support

SMARTnet is offered in two types, "software only" and "hardware and software", each give software package go over; ie each entitle you to download software package updates from Cisco, furthermore the "hardware and software" edition gives hardware replacement should Cisco concur that your hardware is damaged.

SMARTnet Base and SMARTnet Onsite

Hardware and Software SMARTnet is also sold in two types, SMARTnet Base and SMARTnet Onsite - equally contain Advance Substitute of failed hardware, but with SMARTnet Base the substitution hardware is shipped through standard couriers so you should install it oneself, with SMARTnet Onsite, an Engineer will likely be despatched to put in the hardware. The Engineer could deliver the hardware or it may well arrive that has a courier.

Advance Substitute

Advance Alternative may be the Cisco expression for substitute of failed hardware, it's known as advance replacement since the new hardware is transported before the failed hardware is returned.

Every day Cover

SMARTnet hardware help is marketed for 2 daily cover durations, this is the permitted time that you are entitled to report faults to Cisco, for the lowest amount of go over this really is defined as eight hrs per day, and 5 days weekly, or 8x5. If this really is inadequate on your requirements, the next available go over time period is 24 hrs each day, and seven days every week.

Response Time

The Cisco SMARTnet Hardware agreement defines the time period by which Cisco can have transported replacement hardware. As soon as the prerequisite for a alternative is agreed Cisco will ship new hardware, from the specific or greater configuration that you just have coated, within an agreed timeframe. The SMARTnet deal offers 3 levels of hardware response times; NBD or Subsequent Organization Day, which might occasionally be referred to as SDS or Identical Day Ship, implies that you'll be able to count on your alternative hardware to arrive through the subsequent doing work day. Should that be as well long, two a lot more alternatives can be found, 4 or two hours. Cisco will endeavour to supply the substitution hardware inside of two or four hours depending with your agreement. Certainly, you can find selected demands that should be achieved before Cisco will provide these levels of assistance, as not all geographic areas are qualified. That is just down to the logistics of having an similar configuration of your respective hardware prepared to go at a neighborhood delivery point.