IT solution maintenance process/Record of failure,premature termination

This business process detects any troubles in the in-house operation system, and it gives an initial, interim, and end reports on the trouble.In case of trouble report of the troubles at the timing of interim report and the end report, the business process can be tarminated.

Summary

 * 1) When the person in charge of the target system receives any trouble detection, he/she makes initial reports to concerned parties.
 * 2) When the trouble response progresses, the person in charge gives interim reports to concerned parties.
 * 3) When the trouble response is　completed, the person in charge gives the completion reports to concerned parties.
 * 4) The person in charge describes the full detail from the beginning to completion of the trouble and the preventative measures and gives the trouble report to concerned parties.

Participant

 * Information system section(informationSystem@company.com)
 * A person in charge(informationSystem-person@company.com)
 * Related sections(interested-parties@company.com)

Process owner
Director of Information system section(informationSystem-leader@company.com)

It is preferable that the person in charge of the section that is responsible for the in-house operation system manages the report process.

Feature

 * Certainty of Trouble/Response Report

By defining Trouble/Response Report as a business process, we can expect that the report are done reliably.


 * Response to False Trable Reports

In case of false trouble reports owing to the incompleteness of the trouble monitoring system or mistakes by those who made reports, the trouble response can be settled.

Process diagram and process data
digraph developing_capability { compound=true; graph [size="10,8",rankdir=LR]; node [shape=box, style=rounded]; edge [color="#444444", labelfloat=true]; //label text float OFF(=true) T0 [label="Failure notification",shape=ellipse,style=dotted]; subgraph clusterl{ labeljust=l; label="Information system section(informationSystem@company.com)\n\n\n"; subgraph clusterp{ labeljust=l; label="The person in charge(informationSystem-person@company.com)"; P1 [label="P1:Initial report"]; P2 [label="P2:Interim report"]; P3 [label="P3:End report"]; P4 [label="P4:Trouble report"]; PY [label="", shape=circle, width="0.3",style=bold]; PC1 [label="", shape=circle, width="0.3",style=bold]; PC2 [label="", shape=circle, width="0.3",style=bold]; P1 -> P2 [style=bold,weight=10]; P4 -> PY [style=bold,weight=10]; P2 -> P3 [arrowtail=rcrowlvee,style=bold,weight=10]; P3 -> P4 [arrowtail=rcrowlvee,style=bold,weight=10]; P2 -> PC1 [arrowtail=odiamond, label="Trouble information false report"]; P3 -> PC2 [arrowtail=odiamond, label="Trouble information false report"]; {rank=same;P2,PC1}; {rank=same;P3,PC2}; } } subgraph clusteri { labeljust=l; style=dotted; label="Related section(interested-parties@company.com) "; I1 [label="I1:Initial report reception \n (Email)",style="dotted,rounded"]; I2 [label="I1:Interim report reception \n (Email)",style="dotted,rounded"]; I3 [label="I1:End report reception \n (Email)",style="dotted,rounded"]; I4 [label="I1:Trouble report confirmation \n (Email)",style="dotted,rounded"]; I1 -> I2 -> I3 -> I4 [style=invis]; } T0 -> P1 [style=dotted,label="Email"]; P1 -> I1 [style=dotted]; T0 -> I1 [style=invis,weight=10]; P2 -> I2 [style=dotted]; P3 -> I3 [style=dotted]; P4 -> I4 [style=dotted]; }


 * (note)False report information is a selection only of the presence of the check. The check is not in an initial value.