IT solution maintenance process/Record of failure,Superior's confirmation

This business process detects any troubles in the in-house operation system, and it gives an initial, interim, and end reports on the trouble.The processing progresses with the approval of the information system derector.

Summary

 * 1) If the person in charge of the target system receives any troubles detection, he/she gives to the director an initial report, and obtains approval, and then, he/she reports to parties concerned.
 * 2) If the person in charge gives the interim report to the director, and if he/she obtains approval at the point in which the trouble　correspondence progresses, he/she reports to parties concerned.
 * 3) If the person in charge gives the end report to the director, and if he/she obtains approval at the point in which the trouble correspondence has been completed, he/she reports to parties concerned.
 * 4) The person in charge describes the settlement and the relapse prevention plan from the failure to completion for the trouble, does to the trouble report　director, and obtains approval, he/she reports to parties concerned.

Participant

 * Information system section(informationSystem@company.com)
 * Director(informationSystem-leader@company.com)
 * A person in charge(informationSystem-person@company.com)
 * Related sections(interested-parties@company.com)

Process owner
Director of Information system section(informationSystem-leader@company.com)

It is preferable that the person in charge of the section responsible for the in-house operation system manages the report process.

Feature

 * sureness of trouble/measures report

The report can be expected to be done surely by defining failure/action reports as a business process.


 * Validity of trouble report/content of measures

The report and the close examination of the content of measures are surely done because the following measures are taken after giving the report and receiving aconfirmation to the director at each timing of the　trouble.


 * Speed of trouble report/correspondence

It is necessary to report again if the director's approval cannot be obtained, that is,derector's response and content of the report have an influence on the correspondence speed.

Process diagram and process data
digraph developing_capability { compound=true; graph [size="10,8",rankdir=LR]; node [shape=box, style=rounded]; edge [color="#444444", labelfloat=true]; //label text float OFF(=true) T0 [label="Failure notification",shape=ellipse,style=dotted]; subgraph clusterIS{ labeljust=l; label="Information system section(informationSystem@company.com)\n\n\n"; subgraph clusterp{ labeljust=l; label="The person in charge(informationSystem-person@company.com)"; P1 [label="P1:Initial report"]; P2 [label="P2:Interim report"]; P3 [label="P3:End report"]; P4 [label="P4:Trouble report"]; P1 -> P2 -> P3 -> P4 [style=invis]; } subgraph clusterl{ labeljust=l; label="Director(informationSystem-leader@company.com)\n\n\n\n"; L1 [label="L1:Initial report\nConfirmation"]; L2 [label="L2:Interim report\nConfirmation"]; L3 [label="L3:End report\nConfirmation"]; L4 [label="L4:Trouble report\nConfirmation"]; LY [label="", shape=circle, width="0.3",style=bold]; L1 -> L2 -> L3 -> L4 [style=invis]; L4 -> LY [arrowtail=rcrowlvee, label="Approval", style=bold]; } P1 -> L1 [weight=10,headport=w,tailport=s, style=bold]; L1 -> P1 [arrowtail=odiamond, label="Rejection"]; L1 -> P2 [arrowtail=rcrowlvee, label="Approval", style=bold,weight=10]; P2 -> L1 [style=invis,weight=10]; P2 -> L2 [headport=w,tailport=se, style=bold]; L2 -> P2 [arrowtail=odiamond, label="Rejection",headport=e]; L2 -> P3 [arrowtail=rcrowlvee, label="Approval", style=bold]; P3 -> L3 [headport=w,tailport=se, style=bold]; L3 -> P3 [arrowtail=odiamond, label="Rejection",headport=e]; L3 -> P4 [arrowtail=rcrowlvee, label="Approval", style=bold]; P4 -> L4 [headport=w,tailport=se, style=bold]; L4 -> P4 [arrowtail=odiamond, label="Rejection",headport=e]; } subgraph clusteri { labeljust=l; style=dotted; label="Related section(interested-parties@company.com) "; I1 [label="I1:Initial report reception \n (Email)",style="dotted,rounded"]; I2 [label="I1:Interim report reception \n (Email)",style="dotted,rounded"]; I3 [label="I1:End report reception \n (eEmail)",style="dotted,rounded"]; I4 [label="I1:Trouble report confirmation \n (Email)",style="dotted,rounded"]; I1 -> I2 -> I3 -> I4 [style=invis]; } T0 -> P1 [style=dotted,label="Email"]; P1 -> T0 [style=invis,wight=10]; L1 -> I1 [style=dotted]; T0 -> I1 [style=invis,weight=10]; L2 -> I2 [style=dotted]; L3 -> I3 [style=dotted]; L4 -> I4 [style=dotted]; }