IT solution maintenance process/Record of failure

This business process detects any troubles in the in-house operation system, and it gives an initial, interim, and end reports on the trouble.

Summary

 * 1) The person in charge of the targets system receives any troubles detection, and then, he/she reports to parties concerned.
 * 2) When the trouble correspondence progresses, the person in charge gives interim reports to parties concerned.
 * 3) When the trouble correspondence is　completed, the person in charge gives the end report to parties concerned.
 * 4) The person in charge describes a full detail and the relapse prevention plan from the trouble to completion for the trouble and he/she gives the trouble report to parties concerned.

Participant

 * Information system section(informationSystem@company.com)
 * A person in charge(informationSystem-person@company.com)
 * Related sections(interested-parties@company.com)

Process owner
Director of Information system section(informationSystem-leader@company.com)

It is preferable that the person in charge of the section responsible for the in-house operation system manages the report process.

Feature
Certainty of trouble/action report

We can expect that reports can are reliably given surely by defining trouble/action report as a business process.

Process diagram and process data
digraph developing_capability { compound=true; graph [size="10,8",rankdir=LR]; node [shape=box, style=rounded]; edge [color="#444444", labelfloat=true]; //label text float OFF(=true) T0 [label="Failure notification",shape=ellipse,style=dotted]; subgraph clusterl{ labeljust=l; label="Information system section(informationSystem@company.com)\n\n\n"; subgraph clusterp{ labeljust=l; label="The person in charge(informationSystem-person@company.com)"; P1 [label="P1:Initial report"]; P2 [label="P2:Interim report"]; P3 [label="P3:End report"]; P4 [label="P4:Trouble report"]; PY [label="", shape=circle, width="0.3",style=bold]; P1 -> P2 -> P3 -> P4 -> PY ; } } subgraph clusteri { labeljust=l; style=dotted; label="Related section(interested-parties@company.com) "; I1 [label="I1:Initial report reception \n (Email)",style="dotted,rounded"]; I2 [label="I1:Interim report reception \n (Email)",style="dotted,rounded"]; I3 [label="I1:End report reception \n (Email)",style="dotted,rounded"]; I4 [label="I1:Trouble report confirmation \n (Email)",style="dotted,rounded"]; I1 -> I2 -> I3 -> I4 [style=invis]; } T0 -> P1 [style=dotted,label="Email"]; P1 -> I1 [style=dotted]; T0 -> I1 [style=invis,weight=10]; P2 -> I2 [style=dotted]; P3 -> I3 [style=dotted]; P4 -> I4 [style=dotted]; }